Product Responsibility

As an established consumer goods producer, ICBP has implemented a rigorous quality control system that complies with ISO 9001:2008 for Quality Management System and ISO 22000:2005 for Food Safety Management System to produce safe, hygienic and high quality F&B products for consumers.

All business operations, from the procurement of raw materials to the production, packaging, sales and delivery of finished goods, subscribe to the Integrated Total Quality Management program. The Company only uses raw materials from qualified suppliers who meet stringent quality control standards in ICBP’s F&B production. Food content information is clearly listed on the packaging of all products.

Halal Commitment

All of ICBP’s F&B products have obtained the Halal certificate from The Assessment Institute for Foods, Drugs and Cosmetics of The Indonesian Council of Ulemas (“LPPOM-MUI”), while our Halal operating system is certified with Halal Assurance System (“HAS”).

Indofood has also established an Indofood Halal Secretariate (“IHS”) in 2002. It currently has a Internal Halal Auditor (“IHA”) to perform the functions of the HIS in assessing, monitoring, controlling and auditing the raw materials supply and F&B production processes to comply with the halal requirements. IHS collaborates with LPPOM MUI to conduct training for Indofood’s internal Halal auditors. In 2016, ICBP also participated in the World Halal Expo organized by LPPOM MUI, where Indomie was awarded as the Top Halal Brand for 2016.

Call Center

To improve customer satisfaction and product development, the Company welcomes all consumer feedback through an Indofood Consumer Care channel.